Privacy Policy
At Dovetail Travel in Peace (“we,” “us,” or “our”), accessible at dovetailtravelinpeace.com, we are firmly committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We employ a privacy-first approach in all aspects of data processing, and we are dedicated to ensuring transparency and control over your personal information.
1. Introduction
We understand the trust you place in us by visiting dovetailtravelinpeace.com or engaging with our services. In return, we are committed to ensuring that your personal data is handled responsibly and securely. This Privacy Policy explains in clear terms how we collect, store, use, and protect your data, and what rights you have under applicable laws.
2. Scope of This Policy and Our Role
This Privacy Policy applies to all personal information collected through dovetailtravelinpeace.com and related communications, including inquiries, transactions, and customer support. We act as the “data controller” under GDPR and as a “business” under the CCPA with respect to the personal data we process.
3. Categories of Data We Process
We collect various categories of personal data to provide our services effectively and enhance your experience on our platform. These include:
a. Usage Data:
Includes information on how you interact with our website, such as IP addresses, browser type, referring URLs, pages viewed, browsing duration, and session metadata.
b. Account Data:
Data provided during registration or account creation, such as your full name, mailing address, email address, and telephone number.
c. Profile Data:
Includes your booking history, travel preferences, interaction behaviors, saved itineraries, liked destinations, and profile customizations.
d. Communication Data:
Any data you provide in correspondence with us, including customer support requests, feedback, and chat history.
e. Technical Data:
Device identifiers, operating system versions, browser settings, screen resolutions, language preferences, and software diagnostic logs.
f. Transaction Data:
Details of purchases made on dovetailtravelinpeace.com, including billing addresses, delivery methods, payment amounts, and transaction timestamps.
g. Preference Data:
Marketing and communication preferences, subscription settings, notification preferences, and indicated interests in our travel products or services.
4. Legal Bases for Processing Personal Data
We process personal data under the legal bases permitted by relevant privacy legislation, including:
– Consent: Where you have provided affirmative, informed permission to receive marketing communications or participate in surveys.
– Contract Performance: Where processing is necessary to fulfill a contractual agreement, such as delivering travel packages or providing customer service.
– Legitimate Interests: Where processing is in our legitimate interests and does not infringe on your rights (e.g., fraud detection, improving user experience).
– Legal Obligation: Where processing is required for compliance with our legal responsibilities, such as financial recordkeeping or responding to lawful requests.
5. Your Rights Under GDPR and CCPA
Subject to certain conditions and limitations under applicable laws, you have the following rights regarding your personal data:
– Right of Access: Obtain confirmation that we are processing your data and request a copy of the personal data we hold.
– Right to Rectification: Request that we correct any incomplete or inaccurate data about you.
– Right to Erasure: Request deletion of your data where there is no compelling reason for us to continue processing it.
– Right to Restriction: Ask us to suspend processing of your data where appropriate (e.g., during the verification of accuracy).
– Right to Data Portability: Obtain a digital copy of your data for your own use across different services.
– Right to Opt-Out of Sale (CCPA): You may request that we do not “sell” or share your personal information as defined by applicable state legislation.
To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within legally mandated timeframes.
6. Security Measures
We implement robust administrative, physical, and technical safeguards to protect your personal data. These include but are not limited to:
– Data encryption in transit and at rest
– Role-based access controls and authentication procedures
– Regular cybersecurity audits and penetration testing
– Secure data storage systems and encrypted backups
– Mandatory staff privacy training and awareness programs
Despite our efforts, no platform can guarantee absolute data security. We encourage users to protect their account credentials and report any security concerns.
7. International Data Transfers
Dovetail Travel in Peace is based in the United States. If you are accessing our services from the European Economic Area (EEA) or other regions with data protection laws, please note that your information may be transferred to countries that may not provide the same level of data protection. In such cases, we rely on approved transfer mechanisms such as Standard Contractual Clauses, adequacy decisions, or lawful derogations to ensure data protection compliance.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable laws:
– Account and profile data: Retained until your account is deleted or after 2 years of inactivity.
– Transaction data: Retained for a minimum of 7 years, as required by accounting standards.
– Communication and support data: Retained for up to 5 years for quality assurance and legal compliance.
– Marketing and preference data: Retained until you withdraw consent or opt-out.
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on dovetailtravelinpeace.com to improve functionality, analyze usage patterns, and personalize your experience. These may include:
– Essential Cookies: Necessary for the operation of the website and enabling key services like login and navigation.
– Functional Cookies: Enable enhancements like remembering preferences and custom settings.
– Analytics Cookies: Assist in tracking website traffic and usage statistics (e.g., using Google Analytics).
– Performance Cookies: Improve performance and load balancing across our services.
10. Cookie Management and Compliance
We comply with GDPR and CCPA cookie consent requirements. You can manage your preferences through our Cookie Consent Banner and through your browser settings. Tools such as “Do Not Track” signals are also honored where feasible.
Visitors from the European Union are prompted to provide explicit consent prior to the activation of non-essential cookies, and Californian users have the right to opt out of sale or sharing of their personal data under the CCPA.
11. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal data from children in this age group. If we become aware that personal information has been collected from a child without verified parental consent, we will promptly delete such information. Parents or guardians who believe that their child has submitted personal data should contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to modify this Privacy Policy to reflect changes in legal requirements or our operational practices. All updates will be posted to dovetailtravelinpeace.com via this privacy page. Where appropriate, we will notify you of significant changes through email or in-platform notification.
We encourage you to review this policy periodically for the latest information on our privacy practices.
13. Contacting Us
If you have questions, concerns, or wish to exercise your data protection rights, you may contact our privacy team directly at:
Email: [email protected]
We are committed to maintaining your trust through strict adherence to data privacy laws and principles. If you believe we have not adequately addressed a concern, you have the right to lodge a complaint with a relevant data protection authority or privacy regulator.
Dovetail Travel in Peace is committed to full compliance with GDPR, CCPA, and other relevant privacy laws. For questions about how your data is used or to submit a privacy request, please contact us at [email protected].